Shipping policy

◎ Shipping Company

We ship via Yamato Transport's Takkyubin service.

◎ Shipping Fee

If your order total is ¥11,000 (tax included) or more, shipping is free.

※ All prices include tax

≪If using e-Gift≫
There is a flat shipping fee of ¥1,320 (tax included) nationwide, and it is not eligible for free shipping.
※ Okinawa is not eligible for e-Gift.

If ordering from overseas, please check the page below.
International Shipping Service

◎ Number of days from order to shipment

Except for some items, products that are in stock will be shipped within 7 business days from the day after your order date, and Pre-orders start will be delivered within 7 business days from the scheduled shipping date.

◎ Shipping status after shipment

After your ordered item has been shipped, please check the “Shipping Completion Email” sent to the email address you registered.
It includes your Yamato Inquiry tracking number and a URL where you can check the delivery status.

◎ Notes

• Items are shipped per order number (receipt number). Multiple orders cannot be combined.
• You cannot specify the delivery date or time.
• We do not ship on weekends or public holidays.
  
• For address changes (forwarding) after shipment from our store, please contact Yamato Transport directly.
  ※Important※
  Starting with shipments on Thursday, June 1, 2023, Yamato Transport will charge a forwarding fee when a parcel is redirected.
  Due to reasons such as “incorrect delivery address,” “long-term absence,” or “move,” if the delivery address is changed (forwarded) to an address different from the one written on the shipping label, additional forwarding charges will apply according to the new destination, and the “recipient” will be responsible for paying them.
  We may not be able to handle requests to redirect shipments from our store to Yamato Transport.
  Also, regarding any additional forwarding fees incurred, our store can only guarantee the original charges.
  Please check here for details.